Client Grievance Policy
The IM SAFE CAC seeks to treat all clients with dignity, fairness, respect, and professionalism as we strive for excellence in providing services to clients. Our policy provides clients, and their families or legal guardians, with the opportunity to express any issues or grievances related to the quality of services provided. If you feel you have been treated unfairly, or unprofessionally, or feel that your rights have been breached, please complete the form below to inform the IM SAFE CAC staff and leadership.
The following options are available to you in the event of any service issues/conflict:
• If you are dissatisfied with IM SAFE CAC services, you can discuss the issue directly with your staff.
• If you are not satisfied with the solution reached after speaking with our staff about your concerns, if you feel that you have not been heard, or if you are not comfortable talking directly with our staff, you can:
1. Contact our Program Director Lisa Cloman directly at lcloman@imsafecac.org, (616) 225-7267.
2. Complete the form below to file a formal grievance. This grievance will be reviewed by our Program Director Lisa Cloman at lcloman@imsafecac.org, (616) 225-7267. You may remain anonymous or include your contact information to receive follow-up on what actions are taken to resolve the issue or complaint.
Link to Form
3. Write and submit a printed version of the grievance to the IM SAFE CAC personally or by mail to 10260 S Sheridan Road, Fenwick, MI 48834. This form can be downloaded below or completed in person during your appointment. Ask a staff person for a form if needed.
No individual, organization, or agency, may discharge or retaliate in any manner against any person that has filed a complaint or grievance.
Non-Discrimination Notice & Equal Opportunity
The IM SAFE CAC and its service providers are dedicated to providing safe, consistent, and culturally informed services. The IM SAFE CAC does not discriminate against any individual seeking services on the basis of race, citizenship/status, color, religion, sex, national origin, age, orientation, disability, political affiliation, or beliefs.
If you believe the IM SAFE CAC has failed to provide these services, or discriminated in another way, on the basis of race, citizenship/status, color, religion, sex, national origin, age, orientation, disability, political affiliation, or beliefs, You may submit your complaint to the local Equal Opportunity Officer:
IM SAFE CAC Executive Director, Lori Kirkhoff
10260 S Sheridan Road, Fenwick, MI 48834
(616)225-7265
Email: lkirkhoff@imsafecac.org
Or you may file a complaint within 180 days of the alleged incident with:
The Michigan Department of Civil Rights – Grand Rapids Office
State Office Building, 4th Floor, 350 Ottawa, N. W.
Grand Rapids, MI 49503
Toll-Free phone number: (800) 482-3604
Email: MDCRServiceCenter@michigan.gov
No individual, organization, or agency, may discharge or retaliate in any manner against any person that has filed a complaint, instituted any proceeding, testified, or is about to testify, in any proceeding or investigation, or has provided information or assisted in an investigation.